Thursday, August 2, 2012

Ann Romney 'thrilled to death' by horse's test

LONDON (AP) ? Ann Romney, the wife of the U.S. Republican presidential candidate, says she was "thrilled do death" by the performance her horse Rafalca turned in at the Olympics dressage competition.

Romney, who is part-owner of Rafalca, tells The Associated Press: "She was consistent and elegant. She did not disappoint. She thrilled me to death."

The 15-year-old, German-bred mare has been the source of political jokes and Democratic ads questioning how the Republican presidential candidate can presume to know the problems of ordinary Americans when he inhabits the rarefied world of dressage.

Ann Romney watched Rafalca and rider Jan Ebeling bring in a score of 70.213 Thursday.

She rides as part of her therapy for multiple sclerosis.

THIS IS A BREAKING NEWS UPDATE. Check back soon for further information. AP's earlier story is below.

LONDON (AP) ? The U.S. presidential campaign and the equestrian sport of dressage crossed paths at Greenwich Park on Thursday with the start of competition and the Olympic debut of a horse named Rafalca.

The 15-year-old, German-bred mare is part-owned by Mitt Romney's wife, and has been the source of political jokes and Democratic ads questioning how the Republican presidential candidate can presume to know the problems of ordinary Americans when he inhabits the rarefied world of dressage.

Ann Romney was in the VIP section of the Greenwich Park stadium for Rafalca's Grand Prix dressage test Thursday, watching literally from the edge of her seat as the mare completed the 7-minute test. At the end, she gave horse and rider Jan Ebeling a standing ovation and a wave. Their score of 70.213 put them in provisional fourth place, though the bulk of riders still had yet to compete.

The stadium was nearly full.

"She felt really strong and is peaking at the right time," Ebeling said afterward. "She was amped up, a little stronger than usual. She had more oomph. The trick is to manage that."

He said he hadn't spoken to Mrs. Romney before the competition ? he never does ? but said her final words of advice were to "Do what you know (how) to do, and do what you do best."

"It was a good score. Overall it was great," he said.

Mitt Romney unleashed a torrent of criticism in the British media recently when, shortly after arriving for the Olympics' opening ceremony, he said the problems facing Olympic organizers were "disconcerting." It was the first of several gaffes that followed during campaign-style visits to Israel and Poland that were supposed to show off his foreign policy chops.

Rafalca's turn in the equestrian arena turned an Olympic spotlight on another issue facing Romney: his vast personal wealth during tough economic times in the United States. He is worth as much as $250 million.

His wife's financial interest in Rafalca, a bay Oldenburg, has fed criticism that Romney is out of touch with the concerns of more modest-income voters. A topflight dressage horse can cost more than six figures. Upkeep runs a few thousand dollars a month and transport and competition fees cost tens of thousands. The Romneys own several horses; Ann Romney rides as part of her therapy for multiple sclerosis.

A campaign spokeswoman said Mrs. Romney's schedule in London was too busy for her to comment.

The sport, better known in Europe than the U.S., is the equine equivalent of ballet. A rider, clad in top hat and tails, takes the horse through a series of steps that look like the horse is dancing: twirling pirouettes, prancing trots and the crowd-pleasing "flying change," which looks like the horse is skipping.

The Romneys' interest in dressage ? financial and otherwise ? has furthered the impression that the sport is a pastime of the monied 1 percent. It has inspired several episodes of political satirist Stephen Colbert's "The Colbert Report," with one aired this week in which Colbert ? dressed like Roy Rogers ? takes a dressage lesson from Michael Barisone, the U.S. dressage team's reserve rider in the 2008 Olympics.

"Dressage is the new American pastime!" Colbert declared.

In his first riff on the sport, Colbert produced a red foam finger in a bid to show more blue-collar support for its competitors. The U.S. Equestrian Federation seized on the moment and created a few hundred "Dressage is No. 1" red foam fingers for use at the Olympic trials that secured the Romney mare a spot in London. Ann Romney waved one herself, though there was no evidence of the red foam finger on Thursday.

She has shown similar good humor in laughing off a Democratic National Committee web ad, since pulled, that mockingly used footage of one of her show horses.

Out at Greenwich Park, such jokes were far from the minds of the U.S. dressage team, which has a shot at the bronze team medal. Germany and Britain are favored for the top medals.

"All of our horses are peaking at the right time," said U.S. team member Tina Konyot, who was riding Calecto V. "The other competitors are watching us."

Rafalca's rider, Ebeling, welcomed the attention, negative or not, that the Romneys' stake in the horse has given the sport, saying it's a chance to show that dressage isn't about millionaires but hard work.

"I think the biggest misconception is always that people think that you just sit on a horse and they just kind of trot around in circles," he said. "That really is not the case."

A typical dressage horse requires up to a decade of training to compete at Olympic levels. Horse and rider work very much as a team, with the rider giving the horse invisible cues through subtle leg, hand and seat shifts. The horse is judged from 0-10 on executing a standard test of 33 movements that include:

?PASSAGE: a prancing, high-striding step

?PIAFFE: a passage done in place

?HALF-PASS: where the horse moves forward and sideways at the same time by crossing over its legs

?PIROUETTE: where the horse completes a full circle in place while cantering

?FLYING CHANGE: where the horse changes the sequence of its steps

And while horse owners may need deep pockets to maintain their dancing breeds, the riders very often come from more modest means. Konyot, for example, grew up in a family of circus performers: Her father trained circus horses and her mother was a tightrope walker. Ebeling himself emigrated from Germany in 1984 hoping to find greater financial and professional opportunities in the U.S. than he could at home.

That said, the sport does have an aristocratic background. Dating from ancient Greece, dressage was revived in European royal courts during the Renaissance as an art form. The creation of the Spanish Riding School in Vienna in 1729 eventually brought its renown outside Europe.

The school's famous Lipizzaner stallions are still performing classical dressage in exhibition tours today. In the 19th century, dressage became essential to the training of cavalry officers who then started competing as another part of their training ? competition that evolved into an Olympic sport in 1912.

The seven highest scoring teams from Thursday's Grand Prix advance to a second, harder test called the Grand Prix Special on Aug. 7. The 18 highest-scoring individual riders then perform a freestyle set to music to determine individual medal scores. That competition is Aug. 9.

Ebeling, who became a U.S. citizen in 1998, said the Romneys have been great supporters of the sport and have helped boost its visibility.

"I really welcome the attention," he said. "It's given us a fantastic opportunity to have our sport ? have visibility in our sport ? and show what we're really about, show that it is an Olympic discipline and show people how much we work to get there."

___

Associated Press writer Margaret Freeman contributed.

___

Follow Nicole Winfield at www.twitter.com/nwinfield

Source: http://news.yahoo.com/ann-romney-thrilled-death-horses-test-124032550--oly.html

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Aerial photos reveal dynamic Greenland ice sheet: Ice sheet has recently retreated then restabilized

ScienceDaily (Aug. 2, 2012) ? Despite the current and rapid melting of the Greenland Ice Sheet, it remains far from certain just when we will have reached a point when scientists will be able to predict its disappearance. Recent research conducted by the University of Copenhagen in conjunction with the Technical University of Denmark (DTU) and the Danish National Survey and Cadastre (KMS) in collaboration with an international team of scientists reports that this is not the first time in recent history that the ice sheet has been in retreat and then stabilised again.

The researchers' results have just been published in Science.

Describing the findings, University of Copenhagen Associate Professor Kurt H. Kj?r at Professor Eske Willerslevs Centre for GeoGenetics at the Natural History Museum of Denmark asserts:

"That air temperatures have increased and melting has intensified is relatively well-understood. On the other hand, the UN's climate panel, the IPCC, has for many years called for greater knowledge in relation to the other major effect on the Greenland Ice Sheet -- the 'thinning of the ice sheet' which is the effect of the largest glaciers in Greenland flowing faster into the ocean than previously measured. Over the past three years a number of scientific articles have addressed the issue and pointed to a sea-level rise of one metre or more. These reports presuppose that the melting will accelerate to the same degree as during the past decade. This is a question to which we have been able to provide a qualified answer. It turns out that the ice sheet, in relation to this point, behaves more dynamically and is able to more quickly stabilise itself in comparison to what many other models and computer calculations otherwise predict."

Denmark under water

No less than 240 billion tons of fresh water escape their solid state within the Greenland Ice Sheet and runoff or discharge as icebergs into the world's oceans each year. This amount corresponds to a 5.6 meter annual rise in water level if distributed over the surface area of Denmark, an area of approximately 43,000 km2.

Current melting attributable to global warming is so great that some experts warn that we are headed towards an irreversible "tipping point" -- a point at which the global climate is permanently transformed, a point at which low-lying cities and coastal zones around the world will be seriously threatened in 100 years time.

As recently as one year ago this scenario was presented in Copenhagen at a scientific conference organised by the Arctic Council, the University of Copenhagen and Aarhus University, a conference involving over 400 climate researchers from 20 countries.

A problem to be taken more than seriously

Among the somber tones and gloomier outlooks, the recent research findings out of the University of Copenhagen and the Technical University of Denmark (DTU) in conjunction with an international team of researchers, show that the Greenland Ice Sheet is more robust than researchers have otherwise been able to predict using models and computer-based calculations.

The new research findings were obtained by combining contemporary satellite data with old aerial photographs of the ice sheet in northwestern Greenland, one of two hotspots for ice sheet thinning and heavy glacial melt runoff.

Senior researcher Shfaqat Abbas Khan of the Technical University of Denmark (DTU) says of the research results: "We've used a combination of old aerial photographs from the 80's to construct a digital elevation map and recent satellite data. In this way we've been able to gain an overview of the thinning of the ice sheet over the last 30 years in northwestern Greenland. We are the first who have been able to show that the Greenland Ice Sheet was on as a dramatic diet at the end of the 80's as it is today. On the positive side our results show that despite a significant thinning in peripheral regions from 1985-1992; the thinning slowed and then died out."

Old photos

Associate Professor Kurt H. Kj?r of the University of Copenhagen had the idea to create new and comparable elevation models of the ice sheet along a 700 km long stretch of the northwestern Greenland coast using the old photos. This provided researchers with a relatively simple way of revealing more of the ice sheet's secrets in comparison to other new methods.

Kurt H. Kj?r says: "Our results show that the thinning of the ice sheet at the end of the 80's and beginning of the 90's eased over a 4-8 year period, after which a period of stability occurred until 2003. Our conclusion is therefore, that if we judged against longer periods of time, the current thinning of the ice sheet is likely to ease within an 8-year period."

"These variations in the amount of thinning that we are able to document since the 80's make it difficult to predict how much the world's oceans will rise over a longer period of time -- a century for instance -- as a result of Greenland glacial melt-water runoff. However, it is certain that many of the present calculations and computer models of ice sheet conditions that built upon a short range of years since 2000 must be reassessed. It is too early to proclaim the 'ice sheet's future doom' and subsequent contribution to serious water problems for the world. In this context it should be mentioned that the Greenland bedrock rises as the ice sheet in the peripheral regions and especially near the coast is in retreat and becoming thinner. This highlights the enormous forces that are at play in Greenland and of how difficult it is to predict what it means for Greenland as well as the rest of the world," says Associate Professor Kurt H. Kj?r of the Natural History Museum of Denmark, University of Copenhagen.

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Source: http://www.sciencedaily.com/releases/2012/08/120802141523.htm

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The Multichannel Experience: Meet the ... - Business 2 Community

Customer experience has gone from going to a local store and having everyone know you by first name to a world where millions of customers come in contact with brands using several different forms of communication. In turn, businesses have had to create new customer experience (CX) strategies in order to evolve with customer communication preferences.

With that said, customers still expect a ?white glove experience,? whether it is via email, phone, online chat, social media or text. This means that no matter how a customer may contact a business, the customer still expects the company to know exactly who they are as well as their purchase history. Businesses need to realize the importance of meeting the customer halfway to provide an engaging, integrated CX across all channels of communication.

Recently, The New York Times discussed how tech companies are ?leaving phone calls behind,? although they are claiming to be ?Internet-based companies.? These online social companies shouldn?t restrict themselves to only email and online customer support options ? they need to make company representatives easily available to speak via the phone, especially if they are going to provide a company phone number to the public. Companies must provide support on all ends of the customer service line, whether it is by phone, email, chat or social media.

I think about the introduction of online banking. Financial institutions thought that it would pull traffic away from their branch locations and ATMs, but what it did was allow their customers one more way to do business with them. Financial institutions actually saw an increase in number of transactions.

With customers using all channels available to communicate with a business, companies need to step up and build a multichannel CX prepared to serve their customers where ever they decide to start the conversation. Forrester Senior Analyst, Kate Leggett, says that customers want to receive the cross-channel CX.

Recent Forrester research found some interesting data on which types of communication customers are using most frequently when in need of customer service:

  • 68% of customers use the phone
  • 60% use help or frequently asked questions (FAQs)
  • 54% use email
  • 37% use chat
  • 20% use SMS
  • 19% use Twitter

It?s important to make employees available to support all these channels of communication as well as keep the customer service experience consistent. If a business is going to offer a form of communication, they need to ensure that company support is on the other end to respond to a customer in a timely manner. With the phone being the number one customer service choice (68%), it?s crucial that companies provide full internal support for this form of communication.

The best way to ensure this support is to find out the forms of communication a business is using and evaluate the amount of support dedicated to each channel of communication. Keeping customers at arms length can be frustrating for them and could cost you not only their business, but their dissatisfaction can quickly spread through online communities and cost you future business. This is why every company needs a game plan.

Businesses need to think about their multichannel strategies and plan how they can deliver the same information to their customer service agents in order to provide the necessary support. This kind of thinking will lead to ensuring timely, consistent service to customers no matter the platform they are communicating on and end in customer satisfaction.

How important do you think it is for companies to have a consistent multichannel CX strategy in place? Let us know your thoughts in the comments below!

Source: http://www.business2community.com/customer-experience/the-multichannel-experience-meet-the-customer-anytime-anywhere-0238779

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Top 10 Weight Loss And Fitness Myths Article ? Health Articles

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When choosing from among the many diets available, keep in mind what your reason is for altering your eating and exercise habits. Do you want to feel better and have some more energy? Are you tired of not fitting into your clothes and that has caused you to consider one of the weight loss diets?

Experts agree that it?s not good to try and loose excess weight in a quick manner. It?s better to take your time and incorporate a package of exercise, proper nutrition and, in general, balance.. See The most common types of preparations stimulate your body to burn more fat quicker.

Top 10 Weight Loss and Fitness Myths by Jamie Smith

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